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Citizens Advice Oxford client shares his story of the impact of postal delays on Radio 4’s 'You and Yours' programme.
One of our clients, John, had been unable to work while receiving cancer treatment. His Employment Support Allowance payments were stopped because postal delays meant that he only received the letter about renewing it two weeks after the deadline. He missed out on £300 while waiting for the new fit note to be processed. John said: “The letter turned up and I saw that it was dated two weeks before I actually received it. It had taken two weeks to get to me… Surely somebody’s accountable fo...
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