CAO had a very productive meeting with Layla Moran (MP for Oxford West and Abingdon) and members of her casework team in November. We were able to share notes on the cost of living crisis and research and campaigns issues, and how we can work together to help our mutual clients. Taking a shared approach will be useful in complex cases, especially immigration, where we can take advantage of their links with the UK Visas and Immigration department via the MP liaison scheme. Their direct line to mi...

Thursday, 05 December 2024

Making an impact 2023-24

£3.9m income

24,327 issues

6,410 clients

£446,000 worth of volunteer hours

Citizens Advice Oxford has been a life saver. It's been here for me in rainy storm days. The adviser has been very supportive and helpful.

The advisor I saw was very helpful, patient, kind and knowledgeable. From what I observed while waiting, all the staff seemed to have these qualities. Thanks!

Your lovely (VOLUNTEERS) people went out of their way to help me with my problem. I can't recommend them more Highly THANK YOU SO MUCH

Without the help of Citizens Advice Bureau Oxford I feel I would have lost my accommodation. Long live Citizens Advice Bureau, Oxford.

I was very grateful the advice I was given was very clear, helpful and reassuring.

Wonderful service in Oxford library. Very knowledgeable, kind and helpful people. Thank you very much.

I was very pleased in the way the Citizens advice handled my case and they was very helpful and polite, will definitely recommend.

The service is excellent and valuable to my mental health and helping me rationalise the ongoing issues

Excellent service I couldn’t have sorted out my problem without Citizens Advice Service helping me I would highly recommend them to others should they need help they are very competent at dealing with any inquiries you may have

It is a very important service, and I am glad it’s so easy to access. It gave me peace of mind just the fact of having some guidance and questions answered. It allowefd me to see possible solutions to my problem, and gave me confidence that I could take action to improve my situation

I never felt rushed and was given time to explain my immigration question in detail. They also took time to explain to me in detail what the immigration phrases that were confusing me really meant

I needed to apply for settlement and the steps to granting were followed in an appropriate time frame with great kindness and patience

If you are unable to call or email, you can access our service at:

Oxford Westgate Library, 228 The Westgate, Queen Street, Oxford OX1 1PE

Mondays and Wednesdays, 10am to 1pm*

*During these times, we can only see a limited number of people. We therefore recommend that you phone/email us or visit www.citizensadvice.org.uk. This may be a faster route to help you resolve your issue.

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Authorised and regulated by the Financial Conduct Authority: FRN 617691. Part-funded by Oxford City Council.
Company registration number: 3330267. Charity registration number: 1063068.

Registered address: Citizens Advice Oxford, Wesley Memorial Hall, New Inn Hall Street, Oxford OX1 2DH

www.citizensadvice.org.uk

Email us

0808 27 87 909 Monday - Friday 9am-5pm (Closed 25th Dec - 1st Jan)

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Making an impact 2023-24

£3.9m income

24,327 issues

6,410 clients

£446,000 worth of volunteer hours

0808 27 87 909
Monday - Friday 9am-5pm
(Closed 25th Dec - 1st Jan)