We are pleased to inform you that from 1st April 2025, three of our local Citizens Advice offices will merge to become Citizens Advice Oxfordshire. They are:

Citizens Advice Oxford (City)
Oxfordshire South & Vale Citizens Advice (including Abingdon, Didcot, Henley & Thame)
Citizens Advice West Oxfordshire

After careful consideration and approval from our Boards of Trustees, this change is being made to ensure we remain sustainable for future generations, enhance our services, and support even more people in our communities. The merger will allow us to improve operational efficiencies, such as sharing IT resources and support, and invest into frontline services to strengthen the help we provide. You will continue to receive the same high-quality service, and your data will remain secure and confidential. If you would like more information on how we handle your personal data, please refer to Citizens Advice Privacy Policy

The data controller for the new organisation is Citizens Advice West Oxfordshire. In the meantime if you have any questions or concerns, please don’t hesitate to speak to a member of our team or contact data@citizensadviceoxford.org.uk

We appreciate your trust and support during this transition and look forward to continuing to serve you.

Christine O'Hare
Chief Officer, Citizens Advice Oxford

Financial support for those in crisis

Do you know someone elderly or vulnerable struggling with rising living costs? The Oxfordshire Residents Support Scheme, run by Oxfordshire County Council, is here to help those who are facing financial hardship. The scheme offers short-term support for essentials like food and credit for gas and electric prepayment meters. In some cases, assistance can also be provided with white goods, furniture, and clothing. This support is designed for one-off crises or emergencies, ensuring those who rece...

Thursday, 20 February 2025

Making an impact 2023-24

£3.9m income

24,327 issues

6,410 clients

£446,000 worth of volunteer hours

Citizens Advice Oxford has been a life saver. It's been here for me in rainy storm days. The adviser has been very supportive and helpful.

The advisor I saw was very helpful, patient, kind and knowledgeable. From what I observed while waiting, all the staff seemed to have these qualities. Thanks!

Your lovely (VOLUNTEERS) people went out of their way to help me with my problem. I can't recommend them more Highly THANK YOU SO MUCH

Without the help of Citizens Advice Bureau Oxford I feel I would have lost my accommodation. Long live Citizens Advice Bureau, Oxford.

I was very grateful the advice I was given was very clear, helpful and reassuring.

Wonderful service in Oxford library. Very knowledgeable, kind and helpful people. Thank you very much.

I was very pleased in the way the Citizens advice handled my case and they was very helpful and polite, will definitely recommend.

The service is excellent and valuable to my mental health and helping me rationalise the ongoing issues

Excellent service I couldn’t have sorted out my problem without Citizens Advice Service helping me I would highly recommend them to others should they need help they are very competent at dealing with any inquiries you may have

It is a very important service, and I am glad it’s so easy to access. It gave me peace of mind just the fact of having some guidance and questions answered. It allowefd me to see possible solutions to my problem, and gave me confidence that I could take action to improve my situation

I never felt rushed and was given time to explain my immigration question in detail. They also took time to explain to me in detail what the immigration phrases that were confusing me really meant

I needed to apply for settlement and the steps to granting were followed in an appropriate time frame with great kindness and patience

Professional Referral Form

If you are unable to call or email, you can access our service at:

Oxford Westgate Library, 228 The Westgate, Queen Street, Oxford OX1 1PE

Mondays and Wednesdays, 10am to 1pm*

*During these times, we can only see a limited number of people. We therefore recommend that you phone/email us or visit www.citizensadvice.org.uk. This may be a faster route to help you resolve your issue.

Privacy & Cookie Policy

Disclaimer & Copyright

Authorised and regulated by the Financial Conduct Authority: FRN 617691. Part-funded by Oxford City Council.
Company registration number: 3330267. Charity registration number: 1063068.

Registered address: Citizens Advice Oxford, Wesley Memorial Hall, New Inn Hall Street, Oxford OX1 2DH