Get advice, help and support

Due to the Covid-19 outbreak, we are unable to provide face-to-face services at the moment. You can still get advice online, via email and webchat, or you can talk to one of our advisers over the phone

As we are sure you'll appreciate, our advisers are taking an extraordinarily high volume of calls at the moment, so it may take us a little longer than usual to answer your call. If you're having problems getting through and would like a faster response, send your question to us via email and one of our advisers will contact you shortly.

Need an interpreter? If you would prefer to talk to someone in your own language, we can arrange this for you. Add your contact details to the email form here, stating what language you need, and we will arrange a telephone appointment with one of our advisers and an interpreter.

Thank you for your patience.  

Online

Visit the national Citizens Advice website for advice and information.

Webchat

Chat online with one of our advisers via our webchat service (Monday to Friday, 10am - 4pm).

  • Click on the link above - to start a webchat, click on 'Start chat' under 'Need help now?' on the left of the screen.
  • If a button doesn't appear, the service is not available right now.

Email

Use our contact form to get advice over email. One of our advisers will contact you within 72 hours.

Phone

For advice on any issue, speak to one of our advisers (Monday to Friday, 9am - 5pm).

Call 0300 3309 054

If you have a question about goods or services you have bought or received, call the Citizens Advice consumer helpline (Monday to Friday, 9am to 5pm):

Call 0808 223 1133

Calls are free from mobiles and landlines.

Get help applying for Universal Credit

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. We can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call: 0800 144 8 444 

Calls are free from mobiles and landlines.

For online advice visit: citizensadvice.org.uk/helptoclaim     

If you’re a local organisation working with people who need to help applying Universal Credit get in touch with helptoclaim@cab-oxford.org.uk for more information on how you can signpost or refer people to our service.  

Information you will need for yourself and partner (if applicable):

  1. Telephone number (mobile if possible).
  2. Email address and password.
  3. National Insurance number.
  4. Bank account details (bank, account holder, sort code, account/roll number).
  5. Landlords name, postal address, phone number and email address.
  6. Tenancy agreement or contract from Landlord detailing exact amount and frequency of rent (and service charge if relevant).
  7. Earnings – number of hours worked and amount of pay (latest payslips).
  8. Fit note from GP (if relevant i.e. if signed off sick).
  9. Details of any other income e.g. pension.
  10. Amount of savings or other capital e.g. shares or property.
  11. If you /partner are working and use a registered childminder how much they pay for childcare – invoice.
  12. Child Benefit reference number(s)
  13. Details of any other benefits you are getting.