Get advice, help and support


Visit the national Citizens Advice website for advice and information.

Or chat online with one of our advisers via our webchat and email service (available Mon-Fri, 10am-4pm).

  • Click on the link above. Click on ‘Start chat’ under ‘Need help now?’ on the left of the screen.
  • If a button doesn’t appear, the service isn’t available right now.

Face to Face
Oxford office
95-96 St Aldates, Oxford, OX1 1DA
Mon-Fri 10am-2pm
Outreach Sessions
Cutteslowe Community Centre
Fridays 8.30am-11.30am

St Francis Church, Hollow Way
Fridays 11.30am–2.30pm


For advice on any issue, Adviceline is available Mon-Fri, 9am-5pm. Call 0300 3309 054

Consumer helpline

If your question is a complaint about goods or services bought or received, our specialist consumer helpline will be able to help you. Call 03454 04 05 06
Calls to our national phone service and Consumer Helpline cost the same as calling landline numbers that begin with 01 or 02. They will be included as part of a mobile allowance or a landline call package. For more information about call charges, see here

Help to Claim: get help applying for Universal Credit

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential.
The service can support you in the early stages of your Universal Credit claim, from the application to your first payment. Our trained advisers can help you with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call0800 144 8 444
Visit us: Mon-Fri, 10am-2pm, 95 St Aldates, Oxford OX1 1DA
For online advice, visit:     

When coming for a Help to Claim appointment, please bring for yourself and partner (if applicable):

  1. Telephone number (mobile number if possible).
  2. Email address and password.
  3. National Insurance number.
  4. Bank account details (bank, account holder, sort code, account/roll number).
  5. Landlord’s name, postal address, phone number and email address.
  6. Tenancy agreement or contract from Landlord detailing exact amount and frequency of rent (and service charge if relevant).
  7. Earnings – number of hours worked and amount of pay (latest payslips).
  8. Fitness note from GP (where relevant, for example if you are signed off sick).
  9. Details of any other income (e.g. pension).
  10. Amount of savings or other capital (e.g. shares or property).
  11. If you/your partner are working and use a registered childminder, how much you pay for childcare (e.g. an invoice).
  12. Child Benefit reference number(s).
  13. Details of any other benefits you are getting.

If you’re a local organisation working with people who need to help applying Universal Credit, get in touch with for more information on how you can signpost or refer people to our service.