One of our clients, John, had been unable to work while receiving cancer treatment. His Employment Support Allowance payments were stopped because postal delays meant that he only received the letter about renewing it two weeks after the deadline. He missed out on £300 while waiting for the new fit note to be processed.
John said: “The letter turned up and I saw that it was dated two weeks before I actually received it. It had taken two weeks to get to me… Surely somebody’s accountable for this?...Somewhere along the chain, something is going wrong.”
You can listen to John on You and Yours by following this link:
https://www.bbc.co.uk/sounds/play/m0021b1b. (interview starts at 39:35).
Citizens Advice has been raising the alarm of standards slipping at Royal Mail for four years, and continues to campaign for a postal service that is universal, reliable and affordable for everyone in the future.
