Get advice, help and support

Benefits and Universal Credit
It’s important to make sure that you’re getting all the help that you’re entitled to. These pages give you information on benefits and tax credits if you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran.

There is also information about council tax and housing costs, national insurance, payment of benefits and problems with benefits.

Consumer issues
Get advice on your consumer rights, including complaints and trading standards

Citizens Advice can help you resolve consumer issues, including faulty goods , problems with services or traders, problems with delivery, you’ve changed your mind, holidays, credit agreements and creditors and energy issues. Click here for information and online advice. Alternatively, you can contact the consumer service on weekdays from 9.00am to 5.00pm on 03454 04 05 06

Debt

It’s never too soon to come and talk to us if you’re worried about debt. Dealing with money issues can sometimes be off-putting, but if you don’t understand how things like credit or mortgages work, you could end up losing out financially or getting yourself deep in debt.
The following pages will give you the information you need to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape.

Discrimination
Rights at work, protected characteristics, hate crime, access. If you’ve been treated unfairly by someone simply because of who you are, this could be direct discrimination. Direct discrimination is against the Equality Act 2010. Discrimination which is against the Equality Act is unlawful. This means you can take action in the civil courts.

Direct discrimination – Citizens Advice

Direct discrimination is when you’re treated differently and worse than someone else for certain reasons. The Equality Act says you’ve been treated less favourably.

Direct discrimination can be because of:

age
disability
gender reassignment
marriage or civil partnership
pregnancy and maternity
race
religion or belief
sex
sexual orientation
If you think you have been discriminated against, come and talk to us or call our Adviceline (03444 111 444).

Health
Problems about health care range from knowing what you are entitled to from the NHS and your local authority, to how to complain if the service is poor. On these pages we provide basic information about your rights to health care, the NHS complaints procedure, how much health care costs and we direct you to other specialist agencies who can provide you with help and more detailed information.

Housing

Housing issues will always arise and therefore you need to know your rights and responsibilities. On these pages you can find information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.

You are at risk of losing your home if you cannot pay your rent or mortgage and are falling into arrears. Contact us for advice before things get critical.

Legal and courts

We can help you navigate the complex legal system. Click here to find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer.

Relationships and family
From registering births and deaths to coping with separation. Find out here what your rights are if your relationship has broken down, for example whether you can stay in the family home or who the children should live with. You can also find out how to deal with things like making a will, registering a birth or changing your name, and where else to go for help.

Tax
Disputes with HMRC, challenging tax bills, access to free tax advice. Visit here for more information.

Work
When you are in work, you can be faced with many difficult issues. Having a job is an essential part of most people’s lives. When you are in work, you can be faced with many difficult issues, so it is essential to know what your rights are. Here you can find out more about those rights and how to solve problems. There is also information on what help is available if you’re looking for work.