Adviser Role

Volunteer Advisers are an integral part of Citizens Advice Oxford, advising clients face to face in Oxford Central Library, on the phone and by email. Once you have completed our Advice Assistant training, you can complete further training to go on to become a full Adviser.

Advisers are trained and fully supported by experienced staff, and can access regular online briefings, updates and training opportunities. We also hold in-person social events to get together with staff and other volunteers.

Click on the links below to find out more about advising clients.

What will you do?
What's in it for you?
What do you need to have?
How much time do you need to give?
Valuing inclusion
How to apply to become an Advisor


  • "Volunteering with Citizens Advice is an immensely rewarding experience and I get a real sense of satisfaction from the way I am able to provide help and support to people who have issues and problems which they cannot resolve on their own. I very much enjoy the work I do."

    Kevin, Volunteer Adviser, Citizens Advice Oxford
  • "I enjoy helping people and making a difference in their lives. It is a really worthwhile thing to do and you meet all sorts of interesting people along the way."

    Louise, Volunteer Adviser, Citizens Advice Oxford
  • "I was unsure at first whether I would be able to advise on such a wide range of subjects, but the training I received was first-class, and there is plenty of support from experienced advisers and staff. I now find it incredibly rewarding to help people, especially those who are in desperate need."

    Volunteer Adviser, Citizens Advice Oxford
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