The Research & Campaigns Team works on the twin aims of Citizens Advice which are ‘to provide the advice people need for the problems they face‘ and ‘to improve policies and practices that affect people’s lives‘. This means that we try to change things that we see as unfair or harmful when dealing with clients’ problems, using the data and the information they give us. Research & Campaigns have succeeded in changing unfair legislation (such as aspects of Universal Credit rules) and harmful practices (‘Pay-day’ loans abuses).
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You will work as part of a team to:
- Analyse the information on Casebook, our case notes resource, to detect trends.
- Identify issues which may be special to Oxford, such as private rentals, as well as nationally.
- Provide narrative and statistical data and run campaigns to address issues.
- Provide information to engage with third parties such as Oxford City Council.
- Work with the Communications team to publicise issues and statistics for the media.
- Engage with the public on national Citizens Advice campaigns and initiatives.
- Training will be provided and we are building up a good support network.
Training will be provided and we are building up a good support network.
It is an attractive volunteer role for people who may not want to advise clients but are passionate about social justice. It also works well for volunteers who have, or have had, a client-facing role.
Ideally we ask for 8 hours per week, which can be over one day or spread over two days, for at least 12 months. We can be flexible so come and talk to us.
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.
Either apply now by clicking the button below, or if you have more questions about this role, email us at