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Tenants' Rights Campaign

30% of Oxford residents live in privately rented accommodation, the highest proportion in the UK. Our data has shown that non-UK nationals are disproportionately affected by problems with privately rented accommodation. We are campaigning to raise awareness of tenants' rights, particularly in Portugese, Italian, Romanian, and Spanish-speaking communities.

Links to information in:

Vulnerable people in Oxford missing out on health care according to our new report

A sizable minority of people in Oxford who are vulnerable and on low incomes are struggling to get the health care they need due to poor communication or being offered inappropriate health care options.

Alarmingly 13 per cent of people we surveyed did not get the health service they needed. Language barriers or being a non-UK national was the most common indicator. Some of those who did get treatment could not understand the prescriptions of particular medications. Lack of information about opening hours of surgeries, choice of services, status of referrals for specialist and likely waiting times were all cited as issues. Booking appointments on-line tended to exclude those who had poor access to IT and low IT skills and confidence.

A number of people said that they were offered treatment options that were unrealistic due to high transport cost. One patient of pensioner age had to pay for a £300 taxi fare to get treatment.

We are now calling on Oxford health care providers to be more aware of the needs of vulnerable people and to tailor their communications and advice so that services genuinely address the concerns of this group.

Full report including executive summary available here

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Scams Awareness Month

Find out about Scams Awareness Month. We're working with partners to give people the skills and confidence to spot scams and take action.

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Debt and high-cost credit

Citizens Advice is calling for changes to the regulation of credit card and high-cost credit markets to help stop people getting into a debt spiral.

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Universal Credit

Universal Credit is the biggest change ever made to the benefits system. We're campaigning to make sure it works for the people who need it most.

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Council tax protocol

Council tax arrears is now the largest debt issue seen by local Citizens Advice. That’s why we’re encouraging councils to sign up to the Council Tax Protocol.

Mental-Health

Mental Health

Citizens Advice is calling on government​ ​to fund​ ​a​ ​pilot​ ​of​ ​integrated advice in health settings to improve recovery rates and stop mental health problems from getting worse.

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Big Energy Saving Week

Get involved with Big Energy Saving Week, a campaign to help people cut their fuel bills and receive the financial support they are entitled to.

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National Consumer Week

Learn about this year's National Consumer Week campaign. We want to make sure people know what they're signing up for online and what they can do if something goes wrong.